Service and support

There for you personally

When questions or problems arise, it often reveals how good a company really is. The specialists in our support team are there to help you: in person from Mondays to Fridays, from 08:00 to 18:00 hrs! Our ticket system is available to accept your inquiries and suggestions 24/7, on seven days a week.

Quick response

Project-specific and comprehensive

Mediaform's process-optimising software represents a significant key to commercial success in an era of increasingly complex processes. Once it has been implemented, you as a maintenance customer will profit from our comprehensive support. We solve simple cases by uncomplicated solutions via phone or E-mail. Our remote support system comes into use for complex situations.

Resources that help you to move forward

Here you can access important resources relating to Mediaform's software products and solutions. You can use the online documentation to obtain product information. Search through the current versions list, or download the remote maintenance tool. It's all just a click away.

Support E-mail

Do you have a technical fault or need help? No problem – simply use the following support form to report faults!

support(at)mediaform.de
 

Telephone

Do you have questions about offers, orders or invoices? Please feel free to contact us during our service availability times.

+49 40 - 72 73 60 72

from Germany

0800 / 70 000 99